[Resolved] Snapdeal.com — Product not delivered, customer care not responded, money not refunded | |||
I placed the order on snapdeal on 22nd april 2014 and today is 10th of may 2014. Still I am waiting for the order. So in 12 days snapdeal could not deliver the item. Another blunder by snapdeal in mentioning the shipment address. When I check my order status it shows the order is in transit and going to SHILIGURI however my address is KOLKATA. I mailed them 7 times and called them more than 10 times. No one could solve the problem and disconnected my call... And the interesting fact is they are denying to CANCEL the order now. I don't know when I will get my Rs 29000 back... My friends also had similar experiences with snapdeal. How can I file a legal complain so that they refund my money and also pay for the harassment I have gone through? Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. | |||
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.
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Regards,
Snapdeal Online Team