Snapdeal.com — Product not delivered - double billing no refund

Website:

www.snapdeal.com

Hi,

I have ordered two items on 12th Oct, from Snapdeal.com. First one is Toshiba 2TB HDD and second one is 32GB MicroSD card. Second item is delivered on time and Toshiba HDD is not delivered as committed (by 18th to 22nd Oct). After raising a complaint and following up with them - Snapdeal is not ready to cancel the order and refund the amount.
Above this - they have claimed Rs6275 twice; for the single transaction. Again I have to followup with Bank as well as SNAPDEAL to correct the same. At last, double billing has been corrected on 26th Oct.
Now, courier company confirmed - they have lost my first order of Toshiba 2TB HDD and advised Snapdeal to refund.
As per Snapdeal site - it is refunded. But if i check my bank statement - It is still not refunded.
I have spent more amount on the calls to track and get the update on delivery and also, its a mental stress for me - created by snapdeal.

Till now snapdeal is not bothered to update the status on mail or phone call. I have received only one mail and no response to the query place on that mail.

I would like to get my refund amount immediately, compensate the expenses spent on calls and an apology mail from snapdeal.

Thanks & Regards,
Pranjal