[Resolved]  Snapdeal.com — Product not delivered, unethical behaviour experience from customer support

Address:New Delhi, Delhi, 110020
Website:Snapdeal.com, India

I placed my order for Haier 5.8 kg fully automatic washing machine from Hyderabad on 23 October, for delivery to Bareilly. The delivery system did not call me even once on the numbers I provided. The delivery system left me a message on the phone that my address was untraceable.I updated my address also. When I tried calling the customer support number of Snapdeal([protected]), the staff put me on hold for long time after listening to my complaint, or did not listen to my grievance, and later didnt allow me to connect to that number. When I tried calling the courier services(Bluedart in Bareilly), the person didnt recieve the call or made it busy every time. The contact number of Bluedart as displayed on website is [protected]. Yesterday, I received the message that now Snapdeal would would make its final attempt on 10 November, otherwise, my order will be cancelled. I tried contacting the customer care, but they arent responding.I am totally disappointed at such a response from Snapdeal and Bluedart.
Was this information helpful?
No (0)
Yes (0)
Dec 12, 2016
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Nov 04, 2016
RamGeet143's response
Please Cancel my order
Name :-Puspa Latha
Ph:-[protected]
Verified Support
Nov 11, 2016
Snapdeal.com Customer Care's response
Dear Sonakshi Saxena,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Complaint comments 

Comments

Namaste,

Please Cancel my order for the below dateless

Name:-Puspa Latha
Ph:[protected]
Snapdeal.com Customer Care's response, Nov 11, 2016
Verified Support
Dear RamGeet143,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Nov 24, 2016
Verified Support
Dear RamGeet143,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Snapdeal
I have ordered NIKE socks, but i received ADIDDAS socks, which less in cost.
i have not much time that i can exchange product but it's too bad. I have too many option out of SNAPDEAL.
Snapdeal.com Customer Care's response, Nov 11, 2016
Verified Support
Dear monushar,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [email protected] with these details. We assure you all possible help.

Regards,
Team Snapdeal
Snapdeal.com Customer Care's response, Nov 24, 2016
Verified Support
Dear monushar,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Snapdeal

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information