[Resolved] Snapdeal.com — Product not received but showing it as delivered

venkat937

from Hyderabad, Telangana

Address:	Ranga Reddy, Andhra Pradesh, 500098
Website:	www.snapdeal.com

I have placed an order for usha el 2102 teflon 1000w dry iron-orange in snap deal with order id: [protected] placed on 03 oct, 2016. I have paid and amount of inr 891 after a discount of 261 rupees. The original price on site was inr 1, 152. The order is showing it was delivered on 10 oct, 2016 in the shipping address venkat, flat no 201, siriresidency, canara nagar, peerzadiguda (V), ghatkesar (M), rrdist, uppal busdepot, hyderabad telangana - 500098 mobile no: [protected]. But i have not received the product in the address mentioned.

I have raised the complaint on wed 10/12/2016, remained snap deal customer services couple of time after that. I have not received the product so far neither my amount got refunded back.

I had bad experience with snapdeal and the customer care did not keep the words they promise. They said in a 2-4 working days the problem will be solved but never kept their words. Please help me in getting my fund reverted back to my account.

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Nov 27, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2016

Snapdeal.com Customer Care's response Dear venkat937,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear venkat937,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear chandra singh123,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal

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Comments

Ravi Shankar Swaminathan

from Coimbatore, Tamil Nadu

Today I have ordered one Voltas 1 Ton A/C. For this Rs.24, 574/- debited today
[protected] from my HDFC A/C, Salem. But on verification from your Snapdeal site, there is NO such order is placed and pending. Pl check and reply

Snapdeal.com Customer Care's response, Oct 28, 2016

Verified Support

Dear Ravi Shankar Swaminathan,

Kindly share your registered email id and contact details on [email protected] so that we may assist you further.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Nov 5, 2016

Verified Support

Dear Ravi Shankar Swaminathan,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,

Team Snapdeal

chandra singh123

from Hyderabad, Telangana

Dear sir/madam we got the call from seller telling that courier people are not ready to ship battery to our place nitk..so i kindly request you to look into the matter and solve the problem as fast as possible..MY ORDER NO IS:[protected]...I HOPE WILL WILL SOLVE THE MATTER AS FAST AS POSSIBBLE

THANK YOU

Snapdeal.com Customer Care's response, Oct 28, 2016

Verified Support

Dear chandra singh123,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

Regards,
Team Snapdeal