[Resolved] Snapdeal.com — Product picked up but not replaced/refunded — please kindly do the needful

jaya prakash c s

from Bengaluru, Karnataka

Address:	Chennai, Tamil Nadu, 600024
Website:	www.snapdeal.com

Hi snapdeal,

My order micromax canvas sliver 5 was picked up for the replacement/refund but till now there is no update on my order and estimated replacement must be done by today (24 sep 2016), i have already lost 4 days and my team lead is shouting at me not having phone...

This is not at all fair

If i dont get call or update before today evening im physically going to consumer court and file a case on snapdeal.. Note this line for two times...

We are not your toys to play

Order id: [protected]
Replacement/refund id : 30046993

Mobile no: [protected]

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Oct 28, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2016

Snapdeal.com Customer Care's response Dear jaya prakash,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

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Comments

jagmohan266

from Jaipur, Rajasthan

I purchesed a product from snapdeal.but the product i found was cheap in quality so i want to return it but snapdeal deny to pickup it nd told me the pickup facility not available in my area. Before ordering my product snapdeal did not mention anywhere in my order that pickup not provided in this area...so snapdeal cheated me.
After this i want to sugges my all frnds nd family members dont use snapdeal. Snapdeal's all policies are fake.

My order id : [protected]

jagmohan266's reply, Sep 24, 2016

My email id: [email protected]

Snapdeal.com Customer Care's response, Oct 6, 2016

Verified Support

Dear jagmohan266,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [email protected] in case you require further assistance in the interim.

Regards,
Team Snapdeal

Snapdeal.com Customer Care's response, Dec 1, 2016

Verified Support

Dear jagmohan266,

We hope your concern is resolved. Please drop us an email at [email protected] in case you need any further assistance.

Regards,
Team Snapdeal