[Resolved] Snapdeal.com — product received under warranty but not working

tanmya_kumar

from Bengaluru, Karnataka

Address:	New Delhi, Delhi, 110020
Website:	www.snapdeal.com

I had raised the request for warranty claim (Pentair 75 gpd ro membrane) with ticket id: 42511597 through snapdeal. But i had received junk product from seller (Soma enterprises) instead.

When i installed the prouct the water taste does not change and it is not drinkable.

I have contacted the seller and snapdeal regarding this issue. The snapdeal customer confirmed that the seller has shipped proper product and there are no such issues.

But they do not have trust with customer.

Please help me to get the proper resolution.

Thanks
Tanmaya sahoo

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Aug 25, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2017

Snapdeal.com Customer Care's response Dear Tanmya,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Aug 27, 2017

Updated by tanmya_kumar As discussed, I had checked with my technician and he informed me the replaced product which i have received it is defective.