[Resolved]  Snapdeal.com — Product refund process not completed

Address:	Raigad, Maharashtra, 410206
Website:	www.snapdeal.com/?utm_source=earth_brand&utm_campaign=snapdeal&utm_medium=brand%20term,1t1&a

1) order id: [protected], placed on 06 oct, 2016
2. delivered on: oct 21, 2016
3. first return request placed on oct 21, 2016
Item: onn multi trunk pack of 3, m size

With reference to the above order & the subsequent request made for replacement of the item as i received different size product from the snapdeal/seller. hence, i am not satisfied with the product and i requested for refund, on the same day of delivery (oct 21, 2016) but they didnt came for pickup but i received the message saying we were failed to pickup your item. hence, again we requested for replacement and again the story repeats. this happened saveral times. on (oct 26, 2016) i got message that my return request cancelled without any pre-intimation. then, i called customer care number asking our status of replacement/return request, the representative told that the replacement request has been cancelled and they cant take initiate for return/replacement of the item eventhough with 7 day replacement policy of snap deal.
Kindly help us on this, as i already wasted my time after you.