Snapdeal.com — Product returned. Refund not received.

ravi.sharma54294

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400062
Website:	www.snapdeal.com

My Order No. is: [protected] & Complaint Reference No. is 21005942. I had returned the product long time back, after that snapdeal sent me mail stating that the refund was done in "Freecharge" account. Since 14th till today, I'm unable to see the amount in the Freecharge account. It is showing ₹0. When complained to Snapdeal, they told internal error and we are working on it. After that I contacted Freecharge. They mailed with a ticket no. 3310162 stating that they will contact and resolve within 24 hours which obviously they didn't. It has been 1 weeek and I did not get my money back.

Was this information helpful?

No (0)

Yes (0)

Snapdeal.com customer support has been notified about the posted complaint.

Related Snapdeal.com reviews

View all 14445 Snapdeal.com Reviews

Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Ravi (ravi.sharma54294),

Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

ravi.sharma54294

from Mumbai, Maharashtra

Listen since 14th I have been told to wait and everyday I'm calling twice a day and I'm not getting my money back. I have attached a screenshot also for your reference. I was told to send this screenshot to one of your seniors Nupur Rastogi which obviously I have did but as usual no reply.