[Resolved]  Snapdeal.com — Purchased Mobile but not working, it was not at all starting

Address:

Rajkot, Gujarat, 360001

I have purchased one mobile of panasonic eluga tapp 16gb silver/gray online from snapdeal because it was good offer i was getting but when we received mobile it was not starting at first attempt itself and when we returned they replied as it is not fulfilled quality requirements as per their department then what should we do how will we know that it is checked or not and even it was opened to checked or not, how will we trust.
Now it is already passed 20 days and still item is not replaced also and not even single reply also from company or if we use customer care then it always kept on hold around 30 mins and sometimes more also so i have tried email to them and that also same problem, no reply.
the thing which is giving anger to us that they dont reply for whatever... so we feel that they are cheating us
so i would like to complain against snapdeal for cheating me