[Resolved]  Snapdeal.com — Ray Ban Sunglass(order no#[protected])

Address:	Kamrup Metropolitan, Assam, 781028
Website:	Snapdeal

My registered mobile no is [protected]. This is bring to your notice that, it is very much
unprofessional/unethical behaviour from your side towards your
customer. I purchase a Ray-Ban sunglass (order no-[protected])
spending 4254 rs and after receiving I came to knew that the product
is not genuine, it's a fake Ray-Ban. So I made a return request on
13th Nov, giving return reason " I have received a damage product", I
mentioned DAMAGE caz no option available regarding FAKE at your site,
so I have to choose that one...
On 14 th Nov the product was picked up, as per your policy the refund
should be initiated with in 72 hours, but till 20 th Nov I had not
received any confirmation regarding refund. I have no issue in that, I
can understand. On 21 th Nov, I got to knew that my refund was
declined, as it was failed on quality check. So I contact one of your
customer care executive, and he let me knew that the quantity check
was failed as they received a damage product. I didn't accept the
reason, becasue I clearly mentioned the return reason " I have
received a damaged product", so I questioning him if I received a
damaged product, I will send back you the same..Finally he reopen my
case. Today morning I received a call from Snapdeal Help center, she
told me that my refund can't be completed since there was no damage in
the product, it is okay. Since I mentioned the return reason " I have
received a damaged product" but the product is okay so my refund can't
be completed. That time I was very surprised, caz yesterday your team
told me, my refund is declined caz the product is damaged, but as soon
as I protests they changed the reason, now they told me there was no
damaged in the product, so they can't refund my amount. As I mentioned
earlier, the main reason of return is, you supplied me a fake
product, but since in your site there were no option available
regarding FAKE so I wrote DAMAGED.. Finally she again told me I have
to wait another 48 hours to get the status of my refund...

Why u give me such harrassment to give my own money, this is a very
serious issue, pls look into this matter with high
importance...Otherwise, I have to knock consumer court door..

Regards,
Bhaskar Gogoi
[protected]