[Resolved]  Snapdeal.com — received and empty box

Ingi order a phone battery from snapdeal which got deliverd the box was empty. When i complaint this to snapdeal. They said me to send the photograph of the inner and outer box and fill a form which they sent me in the email. I did it and after 2 days i got a reply saying while processing your request, we reviewed ypit account and found some transactions that do not pass our internal checks. We are sorry that we we will be unable to complete your return request.

What will they take in return an empty box??? I dont know y they did this to me my money got wasted. I tried to contact to customer care again but they r saying no order purchase. There is no direct no linked to them all i have to talk and do what the computer generated lady tells.