[Resolved]  Snapdeal.com — Received Different Product & not accepting Return.

This is regarding Snapdeal.com order dated 11th Feb 2022 for Wesley 45 Ltrs Grey Backpack bags and order ID: [protected] for RS. 799.00

I have received the ordered product on 18th Fab 2022 but to my surprise on opening the packet, I realized that I am in receipt of a different product. which you can see in the attached two pictures. (Actual received product & Ordered Product).

On 18th Feb 2022, I had a chat with Snapdeal customer care adviser Ashita on WhatsApp and the next day parcel is picked up by your courier pick guy Mr. Anees Choudhary (contact - [protected]) but on 21st Feb 2022 he has returned back the packet by saying, " It's a different product than the ordered one"

I again had chat with Snapdeal customer care adviser, Mr. Vishal, on WhatsApp but he has given all the empty promises and said pick up will be done in 48-72 hours but nothing happened.

On the third attempt to chat with the Snapdeal Customer adviser and had a conversation with Mr. Anand I have explained everything and again he said I have to wait for 72 hours to escalate the issue.

On 23rd Feb 2022, was my fourth attempt to chat with the Snapdeal Customer adviser Akshit despite explaining everything he said I have to wait for 24-42 hours for the issue.

On 24th I spoke to your customer care and he assured me that pick up will be arranged. Now, you will play with your 7 days return policy and how your Snapdeal customer care is!

Everyone assured me that they will personally take follow-up to get my issue resolved on priority. but nothing came up.

This is a lesson for me to learn and the buyers from such fake websites (SNAPDEAL.COM) & sellers (LONGANI TRADING COMPANY)

Regards,
- Vijay Ahire.
Mumbai
+91-[protected]
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Mar 30, 2022
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2022
Snapdeal.com Customer Care's response
Dear Vijay!

We are sorry for the unpleasant experience you’ve been through. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
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