[Resolved] Snapdeal.com — received duplicate fastrack watch

E Jay kumar

from Mokokchung, Nagaland

Address:	122016
Website:	www.snapdeal.com

I have ordered fastrack watch model no fastrack 3121sm01 from snapdeal on 20 jun 2018 and i received my order on 28th june 2018. My suborder id :- [protected] suddenly on 3rd september watch stop working so i visited fastrack service centre but they told me that it’s an duplicate fastrack watch so we cannot receive this watch and we cannot help you to get the problem solved. I was like shocked never expected this from snapdeal. Now a day we buy products from online because we don’t have time to go to market or mall and waste time on selecting product and stand on line for billing. But you are making customers fool by selling duplicate products on the rate of original products you guys don’t have shame

I want my money back or the original products which i was booked
My contact no [protected], [protected]
My mail id :- dgroup. [protected]@gmail.com

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Oct 8, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Sep 06, 2018

Updated by E Jay kumar If snapdeal will not respond on my complaint i will file complain against snapdeal...

Verified Support

Sep 07, 2018

Snapdeal.com Customer Care's response Dear E Jay,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Sep 17, 2018

Updated by E Jay kumar Till today i have not got any call or message from snapdeal team regarding my complain and i am going to file 420 case on snapdeal

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Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Jay,

Steve here from the Customer Relations team. Always here to help!

Thank you for shopping our product. However, we do apologize for the confusion & inconvenience caused to you. We don’t indulge in issues occurred from purchase via non authorized sites or retailers not affiliated with us. For any concerns regarding these companies, please contact them directly.

Sincerely,
Steve

E Jay kumar

from Mokokchung, Nagaland

No serious action taken from snapdeal and even they have not even tried to contact with me to solve the issue soo finally they want me to take some serious action ohhk then wait and watch i will file 420 case against snapdeal