[Resolved] Snapdeal.com — Received the wrong Product

chidrupi upadhyayula

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500059
Website:	snapdeal.com

I have ordered Cute Feet Tan Casual Shoes.
The packing was extremely shabby in a tattered shoe box.
I have not received what I have ordered. Snapdeal has sent a totally different Cute Feet Tan shoes that do not match what i have ordered in any way!
The color, pattern and type are not what i wanted.
I have ordered for refund.
Kindly refund ASAP!

Please deal with the issue immediately and do send a refund.

+1 photos

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Jan 24, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Snapdeal.com Customer Care's response Dear chidrupi upadhyayula,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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Comments

Farhan Fahim (jack)

from Dehra Dun, Uttarakhand

I bought the mobile phone Swipe konnect 5.1. When I ordered it there is 14 days return policy. But now I want to return the product then there is only option to replacement. I email customer care but no reply from them. I want to return the product. The phone is not working properly and it is used.

Snapdeal.com Customer Care's response, Dec 23, 2016

Verified Support

Dear Farhan Fahim,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [email protected]. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal