[Resolved] Snapdeal.com — Redmi note 3 32gb replacement

aktsh

from Kanpur, Uttar Pradesh

Address:	Kanpur, Uttar Pradesh, 208010
Website:	SNAPDEAL

I have purchased mobile from snapdeal on 4-11-16 and on same day i have issue with this product its charger not working. Then i called the customer care they said that they replace the product. On 10th november 2016 my product is picked up by the courier. Now on 13th 11 2016 company decline my replacement request they said that my phone is working properly and they will send me the defected product. This is not fare. I want replaced product or refund money.in all these my 10 15 days are waste and in last they not give satisfaction.

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May 10, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Nov 13, 2016

Updated by aktsh My complaint is not solve yet...
I want replaced product with all things working properly.

Verified Support

Nov 15, 2016

Snapdeal.com Customer Care's response Dear aktsh,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Nov 16, 2016

Updated by aktsh Yes I have received the call from snapdeal but executive said that he require 1 to 3 days more. Already from days 10 to 15 November 2016 5 days passed away. I am not satisfy. What I do.
And also I got mail from snapdeal whose snapshot is below in image.
In mail they written that they are not replace the product they return the same DEFECTIVE product. Why I am take defective product company not understand it.
Please solve this issue as soon as possible.
In last I am again said that I want replacement or refund.

Nov 16, 2016

Updated by aktsh I got this mail after the call of executive.
Executive call me on 10 28am and I got mail on 7 53am

Nov 16, 2016

Updated by aktsh By mistAke I write 11 53 am as 7 53 am.
I got mail at 11 53 am and call from executive at 10 28 on 16 11 2016.

Nov 16, 2016

Updated by aktsh Now company make another story they said that your product is mismatched. Aapne koi doosra product bheja hai isme hm aapki koi
Help nhi kr payengey. Jbki mene yha(kanpur) se confirm kiya to delivery ( jv express) company bol
rhi thi yha se product check ho k jata agr product doosra hota to apko wapas mil jata wo aagey forward hi nhi hota.
Please take this matter seriously n 11000 is not small money.
Ya to refund ya to replacement bs...
Nhi to mujhko procedure btaiyey consumer court ka...

Nov 16, 2016

Updated by aktsh Please please... take serious action against company or tell me the procedure how I deal with all this...
I am full of tension at this tum...
Please help me...
11000 is very very huge amount for me...
Please help help and help...

Nov 18, 2016

Updated by aktsh Total 8 days are gone away...
no response from company...