[Resolved] Snapdeal.com — refund initiated but not received and no reply from support team

[Resolved] Snapdeal.com — refund initiated but not received and no reply from support team

J jithin2278 from Ernakulam, Kerala

Hi I have returned my order ([protected]) and they say that refund was initiated on 21 jul, 2017. Till now i its not reflected in my account. Also i had to return the product myself and they agreed to pay me the courier charges. For that too i have given my bank details and not received the amount till date. When i contact the support they provide me a copy-paste sentence that it will take 4-5 days and now they are not even responding. Order id: [protected] reference no: 42991147 Was this information helpful? No (0) Yes (0)
Aug 5, 2017 Complaint marked as Resolved Customer care contacted and assured me refund within 4 days which got added to my bank accnt on the 4th day. Snapdeal.com customer support has been notified about the posted complaint. Verified Support Jul 31, 2017 Snapdeal.com Customer Care's response Dear Jithin, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Aug 04, 2017 Updated by jithin2278 I received the refund amount including the courier charges even though it was a bit late. So marking it as resolved. Verified Support Aug 08, 2017 Snapdeal.com Customer Care's response Dear Jithin, Thanks for sharing the acknowledgment. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal
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