Snapdeal.com — Refund not being made against cancelled order

Snapdeal.com — Refund not being made against cancelled order

B BhattacharyaB Mar 26, 2022 Apr 1, 2022 This thread was updated on Apr 1, 2022

Ref.: Order ID: [protected] placed on 10 March 2022 Cancelled on 11 March 2022 The payment was made through a Debit card. On cancelling the order, I received a mail from Snapdeal saying a refund has been initiated and the amount (Rs 1949/-) would be credited to my account within 7-10 days. Now 2 weeks have passed and there is neither and transfer to my account nor any communication thereon. The Snapdeal customer care portal shows no phone number. There is one WhatsApp no. though, where probably one can chat; but that is of no use because WhatsApp transcripts or SMS messages are not admissible as evidence in any court. On searching on the net, I could find one phone number though,[protected], which is automated. On dialling the number and going through the pre-programmed guidance, I ended up with the message that there is no pending order against the number being called from and then I get auto disconnected. All this clearly shows that Snapdeal has taken every precaution to cover their tracks in case of any dispute and ensured that the aggrieved customer can seek no legal redressal whatsoever. This way it is totally left to the whims of the company whether to execute an order or to gobble up the prepaid money; whether to make a refund or to just walk away with no worry of any legal backlash. Kindly help me get my refund Was this information helpful? No (0) Yes (1)
Snapdeal.com customer support has been notified about the posted complaint. Verified Support Mar 28, 2022 Snapdeal.com Customer Care's response Hi Customer, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal Apr 01, 2022 Updated by BhattacharyaB No further response from Snapdeal; neither do they show any inclination to return the money. There is no phone number where one can speak to them; their mails come from an ID to which all replies are blocked. There is a dummy 'request for call back' button on their portal; needless to say, they never call. All in all, it is clear Snapdeal can cheat any customer with impunity with no fear of any legal blowback; all these complaint portals are just humbugs; they can do nothing apart from forwarding your message to them. If Snapdeal decides to cheat you of your money, they will do it with impunity, any time; that is the bottomline. My advise is, AVOID SNAPDEAL if you care for your hard earned money.
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BhattacharyaB

Mar 28, 2022

I have received a mail from them; they are asking for my bank statement. This is highly abnormal, a thousand company does not have their own accounting records and asks the customer to prove they have not received refund. Even the Indian Income Tax dept. does not ask for the bank statement to effect a refund. This not only amounts to harrassment but is also a very irregular and illegal practise to demand bank statements from customers. Snapdeal is not an enforcemant department, that gives them the right to demand bank statements from anyone. Please help.