Snapdeal.com — Refund not done since long time despite consistent reminder to customer care

Address:New Delhi, Delhi, 110020
Website:www.snapdeal.com

Dear sir,

This refers to the order placed on snapdeal.com vide Suborder ID: [protected] having product name " Bata Solace Black Formal shoes". The payment was done through debit card and freecharge account both prior to delivery of product. However, I cancelled the order in transit due to wrong size being ordered by mistake. Then i did the "Refund" request in website in the requisite manner. Since then, I haven't got my money back despite consistent calls to customer care no. Every time their answer is satisfactory and positive towards refund but the snap deal hasn't refunded money back till date.

It's annoying and quiet Painful on the part of snap deal which is compelling me to file a law suit against snap deal for my refund, if no response and refund will be done by snapdeal.
Details of product:
Suborder ID: [protected]
Product name : Bata solace Black Formal Shoes
Status on snapdeal site in my account: Item has been returned to snapdeal
Order processing date: 21 Jan, 2016
Order returned to snapdeal : 3 February, 2016
Unit price : Rs. 999/-
Kindly expedite the matter and make refund of my amount. Plz. Have concern for my inconvenience and loss.

Hoping for ur action ASAP.

Regards,
Vishnoo anand,
Lawyer at Delhi HC,
Resident of : I-304, Ajnara integrity,
Rajnagar extension, Ghaziabad(UP).
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Snapdeal.com customer support has been notified about the posted complaint.
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Comments

Dear Vishnoo8,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.

Thank You for your cooperation.

Regards,
Team Snapdeal

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