Snapdeal.com — Refund not done yet after more than a month for an undelivered product

Address:

Bangalore, Karnataka

Dear Sir/Madam I had placed an order for a mobile handset on Snapdeal on Oct 15 order number - [protected]. I waited and waited and called up the Customer care number numerous times. Every time they told please wait for few days but my patience ran out after 20 days and I requested cancellation. It was very dissapointing to know that I couldn't cancel the product online and had to call the helpdesk for cancellation. Even after making the cancellation and calling up multiple times every time they say please wait for 48-72 hrs. Every 2-3 days i spend money enquiring about refund status but i get a parrotted answer to wait for 2-3 days. I am tired of this treachery and want to register a complaint against this cheater and frivolous company "Snapdeal". Please help me in getting the refund as well as a hefty penalty amount for Snapdeal making me go through agonizing pain and hell for past one month.