Snapdeal.com — refund not issued for returned item

Snapdeal.com — refund not issued for returned item

G Gayathriluukx from Bengaluru, Karnataka

I've ordered lamizor cotton ethinic wear kurthi patiala stitched suit on 9th october 2019 received on 16th october 2019 i immediately placed return request on same day but my pickup was done on 24th october. I got confirmation mail from snapdeal that my return pickup has been done successfully on 26th october 2019. I've attached herewith the copy of my lamizor ethinic cotton wear kurthi patiala stitched suit picked up details. My refund amount of rs. 3051/- still not credited to my bank. +3 photos Was this information helpful? No (0) Yes (0)
Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 06, 2019 Snapdeal.com Customer Care's response Hi Gayathriluukx, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal Nov 06, 2019 Updated by Gayathriluukx You haven't take any action till today you not even follow my mails what I have sent. Again and again you update for my return pick up the product has been sent already i got message from your Snapdeal that my return item has been picked up successfully on 26/10/19. But still your are updating for pickup schedule for Lamizor cotton ethinic wear kurthi Patiala Verified Support Nov 08, 2019 Snapdeal.com Customer Care's response Dear Customer, Hope you are doing well. So sorry that this is taking time, but I just checked, it is definitely being worked on. Thanks for your patience. Regards, Team Snapdeal Verified Support Nov 08, 2019 Snapdeal.com Customer Care's response Dear Customer, Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. Regards, Team Snapdeal Nov 08, 2019 Updated by Gayathriluukx Today 8/11/2019 Snapdeal online eecutive called and promised me to refund my money in another 48 hours. But I'm not sure they will keep up their words. They were telling this from last week. Let's see. Verified Support Nov 09, 2019 Snapdeal.com Customer Care's response Dear Gayathri, We're working to get this issue resolved on priority. Appreciate your patience. Thanks! Team Snapdeal Verified Support Nov 13, 2019 Snapdeal.com Customer Care's response Dear Gayathri, We value the importance of your concern. We’re working on the issue & shall update you on this. Thanks! Team Snapdeal Nov 13, 2019 Updated by Gayathriluukx They are simply saying the same dialogue for past three weeks . There is no concern and not even take any action and solved my issue till now (13/11/2019) I have already sent my item but they did not believe my words. I've given the concerned courier agent no who picked up my item. Still not getting any result from snap deal. They simply wasting my time and pickup updating for my returned item. Why they are sending return update for my already sent the item. I don't understand. Then they are telling could not reach my call and address for pick up I have attended the calls and updating my address and phone no. This is my final complaint.
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