Snapdeal.com — Refund not received

Amit Mandal Mandal

from Kolkata, West Bengal

Address:	New Delhi, Delhi, 110020
Website:	www.snapdeal.com

Dear sir,
My registered mobile number is [protected].

Product name
1) 7 cotton rich polo t-shirt combo by eprilla

2) eveready red hl58 rechargeable emergency light with 1 pc 5w ..

Refund complain no :21083565
And 21083581

Order id: [protected] (5 items)

I am really upset as whenever i have called to your customer care i got different informations about my product. I request you to investigate that. According to the above request no i was given time 24 hours for the refund but till not credited to freecharge account. One of your customer agent kept me on hold for 15 minutes then getting no reply i disconnected the call. Even now i am in confusion about the status of my refund.
Therefore, i request you to take step as early as possible so that my belief about snapdeal remain_ the best.
Thank you
Amit mandal

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Snapdeal.com customer support has been notified about the posted complaint.

Mar 25, 2016

Updated by Amit Mandal Mandal I am really cheated by Snapdeal. My registered mobile number is [protected].
Product: 7Cotton polo T-shirt and Eveready Emergency Light.
This product was returned 10 days ago but till now my refund is not credited. Everyday I called to their customer care and even sent email but they daily gave the time 24 hours for the refund credit. How nay 24 hours I have waited God knows. Even whenever I am calling now they are keeping my call on hold for long time and there is no response after that. I am really very disappointed now. What a system it is Snapdeal ? Don’t make us fool. Really my belief has gone now. I know that if I get a call from Snapdeal or I’ll call your agent will tell me to wait 24 hours. What do you mean by 24 hours ? Is it 24 years ? I told people to purchase from Snapdeal for their quick delivery but now I have to tell different for this disgusting experience.

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Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Amit Mandal Mandal,

Hope you are doing good.

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com.

Regards,
Team Snapdeal"