[Resolved] Snapdeal.com — Refund not received | |||||
Before some days i had return my product successfully. Return is approved. But my refund is not initiated in my account. When i call to customer care of snapdeal. Then they said your account have suscipious activity. So we can not refund your amount. So now i have lost my money which is 900 rs. Ticket id:[protected] Order id: [protected] Mobile number:- [protected] Was this information helpful? | |||||
Jun 25, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support May 22, 2017 Snapdeal.com Customer Care's response Dear ergauravagrawal90, Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this. Regards, Team Snapdeal May 23, 2017 Updated by ergauravagrawal90 I have got email by snapdeal where they have mention thatWe understand that you are facing an issue with your item and wish to return it. While processing your request, we reviewed your account and found some transactions that do not pass our internal checks. We're sorry that we will be unable to complete your request and your account will be suspended. Active orders and claims linked to this account will also not be processed and you may not be able to make new transactions. We request you not to operate any other co-existing account or open a new account.  Verified Support May 25, 2017 Snapdeal.com Customer Care's response Dear Gaurav, We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly. Regards, Team Snapdeal May 25, 2017 Updated by ergauravagrawal90 I have received call by snapdeal.com. They said your refund can not processed. I am sharing photo of reciept which is provide by couriour side at the time of return . | |||||
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+91 11 4637 1100 [Customer Care]
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i ordered xolo era 2x amounting rs. 6209/- they denied to refund the money and they are not giving the product too. They just say we reviewed your account and found some transactions that don't pass our internal checks. They are simply seizing the money for no reason.
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal