Snapdeal.com — refund not received

Address:

North Goa, Goa, 403002

It's been 20days now I still didn't receive my refund for my product.Very slow service compare to others. I got the mail 2weeks back saying its processed but not showing in my account..i can't find the contact to your executive so I can have a word to him or her. Usually it doesn't take 20days.can ull get back to me or look into this matter