[Resolved]  Snapdeal.com — refund of amount 10556 against the order no [protected] and REF. NO. 02983044 And issue no. [protected]

Sir I purchased A KARBONN Titenium Octane Plus phone from snapdeal and received on 24th of june . since the phone turned faulty I lodged a complaint with snapdeal executives on 25th, 26th and 27th june and asked for refund under TRUST PAY fascility . but the executives denies to pay me my moneyand ordered me to provide a certificate myself to prove that the phone is really faulty .the number of the karbonn service center ( [protected])provided to me is not working or out of order . even the true caller does not locate the city the no. belongs to . IT is not my duty to produce any certificate to get my money back . HELP ME GET MY REFUND BACK SINCE THE PHONE IS NOT WORKING STILL IN ANY WAY.