[Resolved]  Snapdeal.com — Refund refused

Address:	600024
Website:	Snapdeal

I have booked a Coirfit Biolife visco mattress 10 inches Heavenly comfort. on 21.10.2016 . Order ID: [protected]. I placed the order believing the description - soft and heavenly comfort. It also mentioned that it was Memory foam mattress. Memory foram mattresses are very soft and HEAVENLY COMFORT. I received the parcel only on 14.11.2016. When I opened the parcel I found the mattress is so hard and I could not use it. I ordered for my back pain comfort. I had memory foam mattress of the same size and it was old that I wanted to replace it. The new one was so hard like wood and it is not Soft or Heavenly Comfort as mentioned in their listing.

Then I noted down their listing of my order status. It mentioned that I can return the item and claim refund. I initiated return request. The Snapdeal executive called me and told that their Chennai people would come and pick up the item. They came on 20.11.2016 and inspected the item. Handed over the receipt and took delivery. Nothing happened afterwards. Now the Snapdeal site says Return request is denied on quality check. No refund nor any other step to make my loss good was done by Snapdeal

If they feel the mattress is open and they could not take it for return, they should not have taken return delivery. Or they would have inspected here in my house and told me that the mattress is not returnable. It was new and untouched, Only thing we have opened the parcel to see the mattress. No one will know the softness of mattress without touching it. Now snapdeal is avoiding me to complain and they refuse to refund.

We the gullible customers believe the on line dealers that they will adhere to their promises of refund. They practice refund on small items. But refuse to do for costlier items. They should understand how I know the comfort leverl of mattress without seeing it. Here the shops allow us to inspect and lie down to see the comfort. They take back the mattress if it was not comfortable even upto 30 days. But Snapdeal promises refund for uncomfortable sale but they missed their promise in this deal. Why should I loose for trusting Snapdeal? What justification they have in keeping silence after taking delivery of material ?
I request your respected forum to direct the Snapdeal to refund immediately

Regards
N. Rajaraman
5A, Mu. Va. Street, Arumbakkam, Chennai 600 106