Snapdeal.com — Refund related

Address:	400067
Website:	www.snapdeal.com

My name is Vikrant Sargar. I had unfortunately order a product from your end with product order number, as the product was fault I had returned it back on 29th Sep 2015. I called up on the customer care to enquire on the refund status and I was informed that Snap deal has not yet received the product . Finally after continuously following up with CUSTOMER SERVICE TEAM I was informed that product was received on 10th Oct 2015. I was also informed about the refund procedure and was advised to share the Bank account details with Snap deal. I feed in my bank details on 13th Oct 2015 and till date the money has not yet credited into my account . I had made numerous calls to CUSTMER SERVICE TEAM and every time when I call the customer care number every new individuals use to inform me that refund will reflect in few days, In fact I had received two acknowledgement from Snap deal 9 i.e. ( 15th & 20th Oct 2015 ) mentioning that my refund has been initiated and refund would be reflecting in my account within 4 Business working days . Till date I haven’t received the money into my account, whenever I use to call the customer care, Executives & Supervisors use to advise me to check my Bank account and use to keep my call on hold for 20-25 minutes and then they would say that someone from the Finance team will call me 48hrs . I have few name sof the representative names with me like Priya, Floor Supervisor Namita, Santosh, Sohail etc . Can anyone from your team give me an explanation on the this