Snapdeal.com — refuse to replace a malfunctioned unit

Address:

Kolkata, West Bengal

item: HPv215b pendrive, company vat.no. [protected] & cst no.[protected] invoice no. 8C118F/14-15/300901 invoice date:[protected] item code:[protected] order no. [protected] suborder no. [protected] following item purchased from snapdeal.com. after couple o[censored]ses device being malfunctioned & stop working. after launching complain i.e.14142280 the courier service of that company refused to reverse pickup and replace.they also give me a status message i.e. reverse pickup cancelled by customer.