[Resolved]  Snapdeal.com — Refused return pickup & Refund : Case 37148690

Address:560097
Website:snapdeal.com

Hello Forum,

I had placed an order with snapdeal for a Home Gym Item.

Im not satisfied with the order, and hence i had initiated the return.

The courier pick-up was unsuccessful.

Later, it was informed to me that pickup will be done in the next 2-3 days.

To my awe, it was told to me after 2 days, that too with much of furore, that the account associated with my email address has been suspended/withheld/whatever. (The reason the customer support gives is that there is some "Discrepancy")

Now, I'm here to seek some help from any person who could assist me with this further.

My request is that the item be picked and refund be initiated after the quality checks are done.

Thanks!

Order :[protected]
Reference number: 37148690

Update as on 4/12/2016

Someone had called from snapdeal, told me that return pickup has been initiated. Asked for confirmation email, says that no email will be sent.

After an hour, another person calls, and tells me that we cant pick it up.

Lol!

This company, is being run by a bunch of senseless individuals.
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Jan 13, 2017
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Dec 05, 2016
Updated by pdpyen
status of order

Verified Support
Dec 06, 2016
Snapdeal.com Customer Care's response
Dear Pdpyen,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Dec 07, 2016
Updated by pdpyen
day # 3. no update on the request yet.
Verified Support
Dec 07, 2016
Snapdeal.com Customer Care's response
Dear Pdpyen,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal
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