[Resolved]  Snapdeal.com — regarding cancellation of my order and seeking refund but no help by snapdeal and rather they are faking about product being delivered to me.

Address:	Bhopal, Madhya Pradesh, 462023
Website:	[email protected]

On 11 september 18 i have placed prepaid order of rs 3299/- for joyride baby walker with order id no. [protected] which i have cancelled on 16th september 18 and ask for refund. Message from snapdeal came to me that do accept the delivery of the item as i have cancelled the same and wait for 5-6days for refund, i agreed.
On 20th september 18 message came to my number that product has been successfully delivered but in actual no one came nor called me for delivery and no such thing happened. When i mailed to snapdeal regarding the event they ask some more time to check on their level about the issue.
Again on 25th mail from snapdeal came claiming the delivery has been been done to me. I asked for receiving details and they send me fedex details showing no receiving signature more over on fedex site regarding concern order it's been shown that the parcel has been shipped back to snapdeal the screen shot of which i am attaching for reference but still till this date snapdeal is not responding to refund my money. I think it's a cheating and fraud by snapdeal and i should go to consumer forum for claim now. If they do not respond me back immediately.