Snapdeal.com — Regarding Order# [protected] - Complaint #01004241 logged

Address:

Faridabad, Haryana

I had ordered a Xiaomi Mi Pad on 6th May with the above mentioned Order#. Earlier the site stated that the Product would be shipped by 8th May. Upon getting no response on 8th, I called up Customer Care and got to know that due to shipping delays, it would be delayed by another 3 days. On Monday i.e. 11th May, when I again called up Cust Care, they said that it is still not certain when the order will be shipped. Upon dropping a complaint on the Snapdeal site too all i got was a response that "We will update you with the resolution at the earliest". Now what i don't understand is what do they mean by earliest when it has already been 6 days now??? The site is still showing as 'Processing'. Most hopeless and poor case of customer handling and grievance redressal from the guys at Snapdeal. I would have rather placed my order on Amazon and would have got it easily by Monday itself. The Snapdeal team have no connect with their customers. In such a case they should be at least having the courtesy of letting the customer know about the delay instead of the customer having to repeatedly follow-up about. Now i'm stuck with this order and I have made payments through EMI which will be another pain for me. Please HELP OUT and let me know if you would be able to deliver this product or not OR else provide me the Refund for the product as well as the charges for cancellation of the EMI. If you guys can't manage product procurement then why do you list products on your site ?? This is just misleading and pulling customers to your site. Please arrange a call back for me to provide me a resolution for my query ASAP or else cancel the order and provide refund as requested above