[Resolved]  Snapdeal.com — Regarding Pickup of Wrong Item Delivered & Issuing of Refund

Address:

ICHAPUR

Hi,
With utmost displeasure, i want to complain against the Snapdeal Company which totally frauds against its customers...one will really have to think twice before buying from Snapdeal...it even do not entertain its customer's problems...in my case, i ordered for LlBERTY BROWN FAUX LEATHER SANDALS ( COLOR - TAN, SIZE-7 ) on[protected], having Suborder ID- [protected] & got my product delivered on[protected], which was beyond promised delivery date. Now, after opening the package, i found that the delivered product was of GREY COLOR instead of TAN COLOR..for this i immediately raised complaint for return by sharing 4 different images of the different color product...though the brand & size were same...( I had shared the screenshots of the images which i shared with Snapdeal while raising complaint on[protected]. Next day one guy from Shadowfax courier came...namely Mrinmoy Bag...this guy was very rude and clearly refused to pickup the package as the color was different..i repeatedly told him that i had complained Snapdeal regarding this and my complain was raised for this only...but he went away without listening anything...immediately i complained Snapdeal support and mentioned everthing...but to my disappointment, the guy asked me to again upload new images of the wrong product i received as he was telling the previous images which i shared were not visible to him ( i dont know how )...i again shared 5 images of the wrong product in the mail in which he asked for the same ( [protected]@snapdeal.com)...and i was assured later that the product would be surely pickedup by next day that is 9th February...but no one called me for pick up even now...neither i was given any sms regarding pickup...i am now fed-up with Snapdeal by calling and mailing again&again but to no result...i will definitely think twice before shopping from Snapdeal from now onwards...kindly help me solve my problem & warn Snapdeal against frauding with its customers in this manner.
Hoping for a quick response
Thanks & Regards,
Debika