[Resolved]  Snapdeal.com — Regarding return of a clothing product

Address:	411038
Website:	Snapdeal.com

I had ordered two different trousers from snapdeal website and when the i received the order, i found out that both products were of a similar colors (One being a grey color and the being a bit dark grayish) and one of them wasn't fitting me really well, so i placed a return request of the disliked product from their website.

Then, the next day i received a mail from them stating that this request couldnt be processed. I was shocked to see that i could not return that product anymore but while placing the order i had seen that i could return the product hassle free along with an extended return too. I had also read the guidelines present on their website for return of products and have found that if i am dissatisfied with my product i could return it as it comes under the category of clothing.

I have never faced this kind of inconvenience from any other online retailer so far. So i contacted their customer care asking them for their reason, but their answer was that they had given me a good quality product, but that doesn't make sense to me in any way because how could the quality of product affect my return policy. So i asked them to connect me to some senior executive for the same issue but they refused it after putting me on hold for like 15 mins. This is a fraudulent act from their side and someone should take action against them.

Order id :- [protected]