Snapdeal.com — Regarding the cancellation of the order

Vamshidhar1984

from Hyderabad, Telangana

Address:	New Delhi, Delhi, 110000
Website:	Snapdeal.com

I purchased a hero sprint single speed cycle online on 5th Nov 2015. Now I decided to bye a gear cycle and wanted to cancel the existing order and place a new one. After cancelling, It shows that the cancellation request is under process without any reference number. I called the customer care and they said that it will be dispatched to me and then I should deny at the time of receiving it. Then it goes back to them and after they receive it, a refund will be placed. And the funny part is the order is not dispatched. He says that it is the process. The product is not yet dispatched and they don't want to cancel the order when it is with them. I really don't understand.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Snapdeal.com customer support has been notified about the posted complaint.

Related Snapdeal.com reviews

View all 14445 Snapdeal.com Reviews

Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Vamshidhar1984

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear Vamshidhar1984,

Hope you are doing good.

Information about your Order ID and Complaint Number are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team