Snapdeal.com — Replacement for the wrong product received

Snapdeal.com — Replacement for the wrong product received

C celly12 from Surat, Gujarat Nov 24, 2021 Nov 29, 2021 This thread was updated on Nov 29, 2021

I placed an ordered on 26th october 2021 for Enchanted Drapes Yellow Poly Crepe Shirt and i received totally different product.. i immediately placed replacement request and the pick up agent who came to pick up the product denied to take the product as he said the shirt is of different color. i told him about the replacement request he said that they only could take the parcel if the company informs him to take the different product received. he told me to complain again so i messaged the support agent on whatsapp as they have not provided any number for calling as such. since that time every agent keeps on saying to wait for 2-3 days for my product to be picked up and get replaced.. its 24 november 2021 and still no resolution to my complaint has come from the company's side.. +2 photos Was this information helpful? No (0) Yes (0)
Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 29, 2021 Snapdeal.com Customer Care's response Dear Customer, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal Nov 29, 2021 Updated by celly12 Replacement has been placed for the absolute right product.. i ordered some other pattern and some other color shirt which has checks and green black and white color on it and i am receiving a product of lining shirt with a blue black yellow and green and white color .. this is a basic thing stating i got a wrong product from the one i ordered. the images below are attached .. and now Snapdeal has removed that order from my list of orders as well. this is a mere cheat to the customer.
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