[Resolved] Snapdeal.com — Replacement or refund not done even after 25 days

Sonali@17

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400072

I have placed order on 12th October and since size was small, immediately asked for replacement. Courier partner had closed my request without informing me. Twice I had faced the same. Status is still closed in my app but complaint is open in 📞. I had wasted my 6 hours in continuous follow up with 📞. They are useless as their 48 hours has not come even after 24 day.
All the customers do not have access to executives and ie why you search other number on net and there is number for refund who knows your account details linked to snapdeal once OTP is shared then your money are gone. Pl remove wrong web page from net. Give me refund ASAP

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Jan 10, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

Snapdeal.com Customer Care's response Dear [protected]@17,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 03, 2016

Snapdeal.com Customer Care's response Dear [protected]@17,
We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal