[Resolved]  Snapdeal.com — Request for return

Address:	Faridabad, Haryana, 121003
Website:	www.snapdeal.com

Hi, I am extremely fed up and annoyed with your service. I requested a complaint with the Customer Advisor to return the cell phone I bought some days ago because of its poor camera quality and slow processing. Since then I have called you guys 5 - 6 times. And every time I am told a different lie. I was promised few days ago by one of your Customer Care Executives that the return request would be raised within 24 hours. However, there is no confirmation on text or email as when the return would take place. Moreover, today when I again called up the Customer Service, the lady said it cant be returned. I do not understand why wrong information to me has been provided every single time. I feel cheated and misguided as a customer. Kindly check your recorded audio calls for the different multi colored stories and excuses that have been told to me by your team. I am hoping the resolution will be provided immediately else I will never again consider shopping from Snapdeal and make my family and friends aware who are regular shopper at Snapdeal about the level of your hypocrisy.