[Resolved] Snapdeal.com — Return and refund request not honoured | |||||
Ref: 1. order id: [protected] (1 item), placed on 04 oct, 2016 2. delivered on: 09:01 pm, 16 oct, 2016 3. first return request placed on oct 16, 2016 Item:corelle 21 pcs dinner set - livingware country cottage With reference to the above order & the subsequent request made for replacement of the item as we received damaged product from the snapdeal/seller. hence, we are not satisfied with the product and we requested for replacement, on the same day of delivery (oct 16, 2016) but they didnt came for pickup but we received the message saying we were failed to pickup your item. hence, again we requested for replacement and again the story repeats. All of a sudden, my return request was closed on 24th oct. i made several calls to customer care and was assured that item would be picked up shortly. Today (nov 1, 2016), i again made a call to customer care for my item to be picked up, but was surprised the response i got. i was told that item can not be picked up as the return request has been closed. I feel cheated and duped by snapdeal. Kindly help me on this. Regards, Raj kumar singh Was this information helpful? | |||||
Dec 2, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 01, 2016 Snapdeal.com Customer Care's response Dear raj2565, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Dec 03, 2016 Snapdeal.com Customer Care's response Dear raj2565, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
Add a Comment | |||||
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Post your Comment