[Resolved] Snapdeal.com — Return courier not received | |||||
Hi, First, Snapdeal can deliver item to remote area but could not collect same defected piece from same area since they don't have pick up facility. How come drop facility is available in that area? It was my last shopping with snapdeal anyhow. I ordered a cooker from snap deal (order number [protected]) and received a defected piece from them. They did not collect it from my location since it is in Navi mumbai. Navi Mumbai is remote location according to SNAPDEAL. As requested by snapdeal customer care executive (since they don't have pick up facility in my area), i send defected item via courier at provided address. But Snapdeal never refund my courier charges. According to Snapdeal policy, on receiving item and quality check, courier charges will be send back to customer if item is send back by customer. In my case, it never happened. I need to call them or write them again and again to get courier charges. Was this information helpful? | |||||
Jan 9, 2017 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Nov 03, 2016 Snapdeal.com Customer Care's response Dear gsingh114, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Dec 03, 2016 Snapdeal.com Customer Care's response Dear gsingh114, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal Verified Support Dec 03, 2016 Snapdeal.com Customer Care's response Dear मयुर कुलकर्णी, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal