Snapdeal.com — Return not being accepted

Address:

Kolkata, West Bengal

I purchased a set of 4 pirelli tyres for Rs 103, 000/- on 7th Jan 2015. On receipt of the product found it was not the correct specifications as I was not aware of minute details. I got in touch through mail and explained my problem and requested them to initiate a return and offered them to deduct the shipping cost for both ways but now they are not replying and have turned their face away from my request. They did not update the receipt of my order so that I am not able to generate a computerised return through their app. This is violation of their return policy and I request you to take action against them and enforce them to accept my return and refund my money. Its a complete breach of trust with which we shop with these online retailers and they must be punished for breaching it. I hope my plea will be heard through this forum.