Snapdeal.com — Return not getting initiated

Address:	110060
Website:	snapdeal

Order number - [protected] I had ordered a pair of shoes and had received the delivery of the same. Those shoes however were not fitting correctly so I initiated an exchange stating size problem.Without even asking whether I want a size smaller or bigger snapdeal sent another pair of shoes. Before the order was delivered by Snapdeal I initiated return for the same. I got a call from SD CC saying that do not accept the courier and we will initiate the return. When I got call from courier company I told them that I do not want thr product and have initiated the return for the same and hence the product was not delivered. Now the status in SD is showing as received. I have been calling CC since 10days and each time I hear a new story and apologies. Now I have started getting messages and mails that please send the shoes back to us through local courier service.How do thr expect me to send the courier I have not received? This is height of harassment for a customer. Thr most worst experience of my life with online shopping company which is so renowned. Don't think going ahead would be ordering anything from snapdeal. Mehak Nakra