[Resolved]  Snapdeal.com — Return of a branded watch as it was different from the picture on thw website(bad quality)

Address:Gurgaon, Haryana

The company has refused to return the fossil watch es2830 saying that the product is guided by fossils return policy and not by snapdeals policy. On asking the fossil's policy, the company had no clue. The same was provided by me to the company. It clearly states that the product shall be taken back in case if its different from the picture shown in the site. The link for the same is as follows: http://www.fossil.com/webapp/wcs/stores/servlet/ContentView?storeId=12052&langId... After that the company is of the view that quality is equal to the condition of the watcj andia not related to the difference betweem the actual and picture to which i strongly disagree. The company is making weird statements and is working with a preset mind of not returning the watch.
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Aug 8, 2021
Complaint marked as Resolved 
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Dear tanuj1212,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your order ID, complaint no. and contact details with us at [protected]@snapdeal.com, mentioning your order ID in the subject line of the mail.

Thank you for cooperating.

Regards,
Snapdeal Online Team
Dear tanuj1212,

Information about your contact details are still awaited from you. In case you are still facing any concern, please contact us on [protected]@snapdeal.com.

Regards,
Snapdeal Online Team

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