[Resolved]  Snapdeal.com — Return of product

Address:No. 22/16, Yasin Khan 2nd Cross Street, Pallavaram

DEAR Sir / Madam,

Product - AIRTEL DTH REMOTE
Suborder ID. [protected]
Placed on - 23/02/2022

AC REMOTE has been delivered instead
Of AIRTEL DTH REMOTE.

I Immediately lodged the return request
without the product image, since, the access for image uploading in your app was not possible.

Pick-up has been rejected by your courier person due to mis-match of product image between actual and your system image.

And then, I spoken to your customer executive in Help centre by way of "CALL ME" Provision. He said that a mail ID will be get shared to me and asked to upload the product image in it.

Whereas no mail from your end so far in this connection.Hence I request you to kindly arrange for returning the product at the earliest.

I append the product image for your kind reference and doing the needful.

Regards
D SEKAR
+1 photos
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Apr 7, 2022
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Mar 04, 2022
Updated by Sekar Nikhilesh
There is no response till now from your end and no resolution is happened even after made complaints lodged in various mode. Hence i need your intervention in this matter to get immediate remedy
Verified Support
Mar 07, 2022
Snapdeal.com Customer Care's response
Dear Sekar,

Hope you are doing well.

Really sorry for the unpleasant experience. Your concern has been escalated and you will be contacted by our team at the earliest.

Regards,

Team Snapdeal
Complaint comments 

Comments

Dear Sekar,

Hope you are doing well.

Really sorry for the unpleasant experience. However, in order to resolve that we would need your order details to check. Please share your order ID so that we can help you.

Regards,

Team Snapdeal

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