[Resolved]  Snapdeal.com — Return request cancelled out on the behalf of courier not customer

Address:	Mumbai City, Maharashtra, 400062
Website:	snapdeal

Hi,
As i have made a return request of one of the ordered product name being women orange rayon kurti,
Invoice number :s8f4bd/16-17/802.,
Order id: [protected]
Reference number: 35558926
The problem is that i had made a return request on 09/11/2016 or 10/11/2016, and a day after making request i got message from courier written 'we attempted the pickup of your package but were unsuccessful. We also tried contacting you multiple times during the past 2 days, but were unable to reach you'. Which was all lie and done on the behalf of courier and i haven't received any call or message written they are coming for a pickup.
So i have rescheduled it along with alternate number, and also have a talk with sd customer care where they assured me that return would be done within 48 hours.. So, the same thing happens next day i again got the same message and again rescheduled it.
And today morning i again have a talk with sd customercare where thy again assured me that return will done within 48 hours. So, i have to keep on waiting. And when i just login into my account around 21:30 to see the status then i found that the request has been closed without my concern written
"we had to pick up your item to initiate refund. It seems you no longer want to return it. Thus we are closing your request."

So please tell me what will i do with the product if you are not going to make return of it and simpy cancelling witout the concern of the customer.
And where is your simple return policy

And tell me why peoeple will use sd if they had to face such a problem in making a simple return of the product...
Do anything take your product and provide me back my money/refund.