[Resolved] Snapdeal.com — Return request closed

Rayriderr

from Chennai, Tamil Nadu

Address:	600091
Website:	snapdeal.com

I ordered size 8 Get glamr tan sandals on jan 28, 2017. The product delivered on feb 04, 2017. The product has no issues at all but it doesn't fit. So, I requested a replacement of product on same day with size 7 sandals. Snapdeal took the replacement order. Suddenly they said they can't replace due to sellers issue. So, I cancelled the return policy and thought to refund the item. Once I cancelled the return/replace option, I cant tap return/ replace button. It shows return request closed.

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Mar 9, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2017

Snapdeal.com Customer Care's response Dear Rayriderr,
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal

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Comments

Sanjay Ratnakar

from Satrikh, Uttar Pradesh

I have bought a tshirt from snapdeal . Its a little bit smaller than my size so placed a return request . Due to time clash of my coaching and courier boy timing u was unable to return tha item . The courier boy remarked that i want to keep this item and closed my return request. I want to return it .

Sanjay Ratnakar's reply, Aug 7, 2018

Order id - 22762250206
Item name - pause grey round tshirt pack of 1

Snapdeal.com Customer Care's response, Aug 9, 2018

Verified Support

Hi Sanjay,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Snapdeal.com Customer Care's response, Sep 11, 2018

Verified Support

Hi Sanjay.

Sorry for the inconvenience caused. Please allow us sometime. We will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

Darshit Korat

from Ahmedabad, Gujarat

I had ordered Fossil watch, watch was not same as shown in picture so I requested to replace product but now it shows return request closed

Snapdeal.com Customer Care's response, Nov 24, 2018

Verified Support

Dear Darshit,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Games Panther

from Pune, Maharashtra

I Also Have Ordered Errings From Snapdeal.
They Were Looking Bigger But Were As They Looking Perfect In Picture. So Decided To Return It. So I Decided To Return The Order Then It Shows Replacement Request Closed. But Was In 7Days Returns. Please Work On As Soon As You Can! But I Want My Refund! Sooner.

Snapdeal.com Customer Care's response, Nov 26, 2018

Verified Support

Hi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Prajwal G

from Bengaluru, Karnataka

I ordered this watch and the glass of the watch was missing, so i requested replacement of the product and got a message with reference no 52187693

But in the app it is *Replacement request closed* why? i dont know
Here is order no : [protected]
Pls i want to replace it or get refund of money

Prajwal G's reply, Nov 30, 2018

I forgot to mention delivery date nov 30
And i raised a replacement request on the same day but it is showing the problem mentioned

Snapdeal.com Customer Care's response, Dec 3, 2018

Verified Support

Dear Prajwal,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal