[Resolved] Snapdeal.com — return request closed. i was delivered a wrong item, and now they refuse to return/refund. rs 3700 at stake.

AniketADeshmukh

from Nashik, Maharashtra

Address:	Pune, Maharashtra, 411038
Website:	Snapdeal.com

I had ordered fossil watch (Fs 4656) and instead got (Fs 4487) and that too defective. It seems like a fake watch. This the third time snapdeal has delivered wrong product to me. Prior to this also i had ordered a watch and snapdeal delivered a defective watch and even after replacement they sent a wrong item. Priot to that to the watch delivered was without warranty. It was mentioned in description that the watch had 2 years warranty. Snapdeal doesn't even have a customer executive to talk with on phone to solve queries. So i had to return the watch. This is totally unacceptable. This behaviour of snapdeal i'd very frustrating. I was a loyal customer of snapdeal.

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Nov 11, 2018

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Oct 10, 2018

Updated by AniketADeshmukh Order number [protected]

Verified Support

Oct 11, 2018

Snapdeal.com Customer Care's response Hi Aniket,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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Comments

Tanush Dgowda

from Dharwad, Karnataka

Order id ;[protected]

Snapdeal.com Customer Care's response, Oct 11, 2018

Verified Support

Dear Tanush,

Thank you for sharing the order ID. If you are facing any issue, we request you to kindly contact the customer care through our help center.
https://www.snapdeal.com/helpcenter

Regards,
Team Snapdeal

Saiyad S Mulla

from Bengaluru, Karnataka

I buy a syska h15 bluetooth headset bt the quality is poor so i rutern the order bt my order show that your return request closed, reference no 50296698.

Srikanyasri Yallanti

from Hyderabad, Telangana

Sir igot a message from snapdeal that i have won aa tata safari car or 1260000 rupess price as i was lucky contest beyond that i should pay 6500 rupees as registration feea is this real or fake. Igot this cal from jharakhand

Anushree Geete

from Indore, Madhya Pradesh

I dont want to recieve any messages from snapdeal