Snapdeal.com — return request of fossil watch

I feel cheated by snapdeal

Here's what happened, i had purchased a fossil watch and very next day i placed a return request because of dial size issue.

I got a message followed by call for pickup of return item by guy named zamir khan. The message from snapdeal had name of this guy and his mobile number.

He picked an item and after 10 min i got a message saying 'as informed by courier you want to keep a watch' and the mobile number mentioned was incorrect.

Snaldeal is not responding after this incident.

Kindly assist
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Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2019
Snapdeal.com Customer Care's response
Dear Customer,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.
Regards,
Team Snapdeal
Oct 28, 2019
Updated by AmitKalyani
No positive reply yet, bad customer experience Snapdeal.
Verified Support
Oct 29, 2019
Snapdeal.com Customer Care's response
Hi Amit,

As checked, our teams are working on your concern and will respond to you shortly. Keep checking your Email/SMS for more details.

Regards,
Team Snapdeal
Nov 11, 2019
Updated by AmitKalyani
May I know why is it taking more than a month to work on the complaint.

I've not received any update call since then
Complaint comments 

Comments

Sir i have ordered the oppo earphones on 6th oct 2019 and by the rules of snapdeal i am expecting the delivery on between 15-17oct 2019 but still i dont have get the product delivery
Snapdeal.com Customer Care's response, Oct 25, 2019
Verified Support
Hi Rushikesh,

We are sorry for the unpleasant experience you’ve been through. Please share your order ID so that we can get this checked on priority.

Thanks!
Team Snapdeal

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