[Resolved] Snapdeal.com — selling of already used product plus no return of item

Mosesmpa

from Kakching, Manipur

Address:	796009
Website:	www.snapdeal.com/product/dragons-dogma-dark-arisen-pc/658568761609

I had ordered a game from snapdeal on 7 december 2018 and pre paid rs 1393 for it. The product arrived on 22 december 2018. As it turns out, the product code of the game had already been used by another person. This means the entire product is completely useless. It is like buying a discarded candy wrapper. The item cannot even be returned nor replaced. This amounts to no less than ripping off money.
Even if no help is offered i would like this type of incident to be prevented in the future for all patrons.
The seller of the product was comprint.

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Jan 27, 2019

Complaint marked as Resolved

1. When pressing the return item tab the notification showed that item could not be returned. 2. Went to their help center and gave as much info as possible. 3.Submitted a complaint in this site. 4.Received email asking for screenshots of error. 5.Received call on information of return. 6.After 1 week call came from courier for return of item. 7.Had to go to courier myself to deliver item.(That is the fault of the courier) 8.Received message of inspection of product quality. 9.Refund initiated on 15/1/2019 with reference number. Contact no. +1244735300 Email: [email protected]

Snapdeal.com customer support has been notified about the posted complaint.

Dec 23, 2018

Updated by Mosesmpa The name of the product is "Dragon's Dogma:Dark Arisen PC".

Verified Support

Dec 24, 2018

Snapdeal.com Customer Care's response Dear Mosesmpa,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it.

Regards,
Team Snapdeal

Jan 15, 2019

Updated by Mosesmpa Received message that they have initiated refund money to my account and that it takes several days for banks to credit the account. Will mark as resolved as soon as I get notification from bank of the transfer.