[Resolved]  Snapdeal.com — Sending duplicate product never buy from snapdeal"

Address:

Raigarh, Chhattisgarh

Subject: Snapdeal sending duplicate product never buy from snapdeal
Value: 1620

I had order 3 Jazz Shower from snapdeal.com, the Seller Was Jazz. I Received A Damage Product. I Complaint to snapdeal but they were not taking the complain seriously. I Have got 3 year warranty from Jazz Corporation Pvt Ltd. Then I Login to Jazz.in Website and search for a number i got number from contact us Tab. Number Was:- [protected] and i complain for product issue that how you packed the product that i received in damaged condition, from that end they tell me that check the bill and check the seller when i checked the seller was Marine Sanitation. They told that we are also register in snapdeal as Seller and snapdeal take order on behalf of thier name and they supply local product from another seller this is the major issue they told that they had also complain for this issue before 2-3 months but snapdeal is busy making money. they cheat customer by sending local and duplicate product.
when i call to snapdeal and tell the issue that send me the original product they told that it is not possible to tell that you will get the product when i asked why?, they told that its not the mistake from our side. when i asked i will complain to consumer forum they talk in polite way but still they are telling that we can't replace. So i am complaining against it. Dont buy from snapdeal, worst experience i have ever had...
i am attaching order detail, i am attaching product images which i have get. i am attaching snapdeal showing 3 years warranty and i am attaching the bill i have received.
order no.:- [protected] dated:- 21 june 2015.
When i talk to jazz we have register ourself as JAZZ and I have purchase the product from Jazz seller Only and got the local product from marine sanitation with no warranty. Jazz told me that in their product there is a jazz logo. They Provide Jazz Printed Packing. But I Got a product in a local packing with nothing printed on it. and no logo on the product no warranty.
How to trust snapdeal after this happen.
i want original product not money to be refunded.


I had order 3 Jazz Shower from snapdeal.com, the Seller Was Jazz. I Received A Damage Product. I Complaint to snapdeal but they were not taking the complain seriously. I Have got 3 year warranty from Jazz Corporation Pvt Ltd. Then I Login to Jazz.in Website and search for a number i got number from contact us Tab. Number Was:- [protected] and i complain for product issue that how you packed the product that i received in damaged condition, from that end they tell me that check the bill and check the seller when i checked the seller was Marine Sanitation. They told that we are also register in snapdeal as Seller and snapdeal take order on behalf of thier name and they supply local product from another seller this is the major issue they told that they had also complain for this issue before 2-3 months but snapdeal is busy making money. they cheat customer by sending local and duplicate product.

When i buy this product the product is under offer and i have paid 644 for 3 product from bank account & rest amount i have piad using sd cash ... and on that day also 15% off on buying above 1299/- and product was value for each was 540/- each product

540*3= 1620/-
15% 0ff = 243/-
1377 amount left
733/- rs paid by sd cash and 644 paid by bank account

price increased thats why sent the duplicate products thinks that the customer is fool we can make customer foll sent the duplicate product.. now i said replace to original they are telling that we can refund money we can't replace. i want my original product which i have paid money for. The value is off trust... if i have not called jazz customer i will not be able to know that that snapdeal is doing this type of cheap activities. how do i trust snapdeal after this. this is not tolerable.

kindly replace the product... to the original jazz product which i have purchased from jazz seller . why they have sent the local product from marine sanitation(seller) when i have purchased product from jazz seller.

now the rate has been increased.. so kindly replaced and send me the original product... i dont want refund...