[Resolved]  Snapdeal.com, Shivam Times, Kirtinagar, New Delhi — Recieved Stone instead of watch from Snapdeal order sold by Shivam Times ,KirtiNagar ,New Delhi

Address:

Bangalore, Karnataka

It comes as a terrible shock that instead of the Tommy Hilfiger Tyler TH1790765/D Men's watch that I was to gift to someone today, I was delivered stones wrapped in bubble wrap!. This was Sold by Shivam Times, KirtiNagar, New Delhi through Snap Deal . I have been a loyal customer of snap deal and it with that trust I have made advance payment for the product. This experience has left a very bitter taste in my mouth. I am attaching photographs as this ridiculous experience. I will look forward to an explanation at the earliest. Please also ensure that my product is delivered to me at the earliest. Hopefully I will not need to follow up on this. However i had logged the complaint with snapdeal and they assured me to get back on this in 48 hours and my money is safe as it bought through their 'trustpay' service . Its been 4 days i have logged the complaint with photographs detail's .And i get the same response from snapdeal that 'our team is working on this " after reapeted follow up through calls or mails . For your reference, my order tracking number is: Order No:[protected] (Tommy Hilfiger Tyler TH1790765/D Men's Watch)