[Resolved] Snapdeal.com — Snapdeal — cant believe their service has become unexpectedly poor//order id - [protected] | |||||
I have used snapdeal before, and have received products on time, but since last 6-8 months my entire perception on them has changed. i order, pay online, they confirm it and all of a sudden the booking gets cancelled after 7 days, however i got my refund on time. Again last month i ordered 3 more products, one of which was delivered on time, where as the rest 2 didnt have any update after confirmation. hence after 5 days i cancelled the order and asked for refund. as per the customer care service the amount should come to my account with in 4 working days. its been 2 weeks and there i no update. of course they have a robotic customer care service who will utter the dialogues taught to them. the customer care email id doesn't bother to reply, even their online system is so poor. Now i'm stuck with my money. Was this information helpful? | |||||
Jul 12, 2016 Complaint marked as Resolved Thank you Consumer Complaints team for your strong hold on such situation, as long as i put up the issue, i received call from Snapdeal and they were supportive enough to resolve my issue with in 2 working days. i thank both Consumer Complaint and Snapdeal team for your kind co operation. Snapdeal.com customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear PayelDutta,
Thanks for the acknowledgement. If you have any further issues please write to us at [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
Thanks for the acknowledgement. If you have any further issues please write to us at [protected]@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal